PLEASE READ THIS ENTIRE ARTICLE TO AVOID DELAYING YOUR PAYMENT PROCESSING
DO NOT OPEN A TICKET WITH A SCREENSHOT. The ticket will be closed. A PAYMENT WITH THE CORRECT PAYMENT NOTE MUST BE INPUT IN CASHAPP. If there is no payment with the correct payment note in cashapp, we cannot process the payment.
If you paid the original invoice amount with the correct payment note in cashapp:
The system is automated. Click the invoice then click make payment/check status and it will search for the payment note. This can take up to 30 seconds. Refresh the page after 30 seconds and it should update. If the invoice does not mark as paid AND the payment note was entered correctly, open a ticket and indicate the note you entered. Also confirm that you opened the invoice and selected make payment/check status to have it search for the note automatically. If you did not enter a payment note or entered the note incorrectly, see the following instructions.
If you did not input the payment note correctly or did not input a payment note in cashapp:
If the payment note was entered incorrectly or no payment note was entered in cashapp, there is a $5 manual search fee that must be sent WITH THE CORRECT PAYMENT NOTE for our department to perform a manual search. Please make sure you include the correct payment note to avoid having to pay the search fee more than once. If there is no payment with the correct payment note, you will need to send a payment with the correct note. Click the invoice then click make payment/check status to find your payment note. Enter the payment note ONLY. DO NOT ADD ANYTHING TO THE NOTE EXCEPT THE NUMBERS IN THE PAYMENT NOTE. NO WORDS!!! YOUR NOTE SHOULD ONLY BE THE NUMBERS IN THE PAYMENT NOTE. Please use these instructions and pay the applicable search fee prior to opening a ticket. Make sure when you open a ticket that you indicate the payment note you entered in cashapp. DO NOT SEND A SCREENSHOT. Type the payment note you entered when you paid the search fee. The ticket will be closed if this is not included in the support ticket. WE CANNOT MANUALLY SEARCH FOR THE PAYMENT UNTIL THERE IS A PAYMENT IN CASHAPP WITH THE CORRECT NOTE AND A TICKET IS OPENED WITH THE PAYMENT NOTE TYPED!!!
If you paid your invoice more than once:
It states on the invoice "DO NOT PAY YOUR FULL INVOICE AMOUNT MORE THAN ONCE. Only pay the $5 search fee if you did not enter the payment note in cashapp or you input the payment note incorrectly in cashapp. YOU WILL NOT RECEIVE A REFUND BY PAYING THE FULL INVOICE MORE THAN ONCE." If you paid your invoice more than once, you will need to pay the $5 search fee for each additional payment. Include the correct payment note with the search fee. ALL DISPUTES FOR ANY REASON WILL RESULT IN A PERMANENT SUSPENSION.
