If I complete a support form, how long will it take to receive a response?

We suggest checking the "how to install" page as it answers most of the questions we receive. We strive to respond within 24 hours. As a result, reviewing the FAQs and the "how to install" page might answer your question faster than we can. If your question is answered in the FAQs or the "how to install" page, you may not receive a response. We aim to focus our resources on maintaining the service.

  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

How do I install the app on a firestick?

Visit the "how to install" page.

Is there currently and outage? How would I know? Is there somewhere I can get updates?

We post information about any outages or updates via our telegram channel. If there is an outage,...

Where are my login credentials?

Your login credentials are in your client area under your services. 

Can I install directly on a smart tv?

Yes. Our preferred app is DuplexPlay. There is a cost associated with it. We have written...

Can I Install on a Roku?

No. Currently, there is no install method for installing on a Roku. This may change but there is...