Common ticket reasons opened that are addressed in the knowledgebase are:
Please go back and read the maintenance updates and the knowledgebase before opening a ticket. We will not respond to inquiries answered in the maintenance updates or knowledgebase. This is not an effort to "make it difficult" to open tickets. This is an effort to reduce tickets so our resources can be used to maintain the service. Again, the ticket will be closed without a reply if it is addressed in the maintenance updates or knowledgebase. The keyword to input on the open ticket page is update. Enter this keyword in the text box on the open ticket page that led you to this article to open a ticket. Do not reopen an old ticket to avoid the information needed for a new ticket. It will be closed without a reply.